Due to the unprecedented coronavirus (COVID-19) guidelines announced by the Government recently, we have temporarily closed the Triumph Factory Visitor Experience. We apologise for any inconvenience.
Frequently Asked Questions
Terms and Conditions: You can view our Booking Terms and Conditions here which provide more information on cancellations, refunds and your rights.
Bags. There is a designated locker area for bags and belongings for the duration of your Factory Tour. Please note that you will need to keep cameras and phones in a secure locker during your tour.
Carers. Full-time carers may accompany a paying registered disabled visitor free of charge. Please bring your proof of carer status when you arrive: carer's ID badge, signed letter from employer on headed notepaper indicating your carer status, or letter from the Department for Work and Pensions (DWP) are all fine.
Children. We welcome children of all ages but under 18’s must be accompanied by a responsible adult at all times, as we are a manufacturing facility and safety is our priority. We reserve the right to refuse entry to anyone whose behaviour may affect the safety and enjoyment of our staff and other guests.
Dogs. Accredited assistance and guide dogs are welcome in the Visitor Experience, including the Café and Factory Tour.
Factory Tour times. From time to time, our available Factory Tour times may change. See the Admissions section above for full details.
Footwear. We highly recommend all visitors wear flat, closed-toe shoes during their Factory Tour for comfort and safety.
Helmets and rider wear. Factory Tour visitors will have a secure locker in which to place helmets, rider wear and other personal items for the duration of their tour.
Refunds. We're sorry, but once a Factory Tour is booked, we're unable to arrange a refund if you cancel.
Parking. Free parking is available onsite, including designated disabled parking bays.
Photography. Unfortunately, taking pictures is not permitted on the Factory Tour but is allowed everywhere else within the Visitor Experience. Postcard pictures of the factory are available in the Store.
Rest rooms. Ground floor male, female and disabled restrooms are available and free to use for visitors. Baby changing facilities are available.
HALF PRICE NATIONAL MOTORCYCLE MUSEUM ADMISSION
To celebrate our association with the National Motorcycle Museum we are delighted to offer every Triumph Factory Tour customer a half price admission voucher to the stunning National Motorcycle Museum collection. Please collect your voucher at the end of your tour and present this at the National Motorcycle Museum admission desk.